The Luxury Villa Collection is a trading name of Speciality Stays Ltd, registered in England and Wales under Company Number 07937358. Our registered address is: 8th Floor, Becket House, 36 Old Jewry, London EC2R 8DD. Except where otherwise specified, Speciality Stays Ltd t/a The Luxury Villa Collection (“we”, “us”, “our”, “Luxury Villa Collection”) act only as an agent in respect of all bookings we take and/or make on your behalf.

We accept no liability in relation to any contract you enter into or for any property bookings or other services or you purchase (“Property/(ies)”) or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any Property bookings. For all Property booking(s), your contract will be with the supplier of the Property in question (the “supplier(s)”), as we do not organise Property booking(s) in our name. When making your Property booking(s) we will arrange for you to enter into a contract with the applicable supplier(s) of the Property on whose behalf we act as an agent. 

Your Property booking(s) with us is subject to these Agency Terms and Conditions and the booking conditions of the supplier(s) who will be responsible for the provision of your chosen Property. Please note, the supplier’s terms and conditions may limit and/or exclude their liability to you. Copies of the supplier’s conditions are available on request.

By making a Property booking with us, the first named person on the Property booking agrees, on behalf of all persons detailed on the Property booking, that she/he:

1. has read these Agency Terms and Conditions and agree to be bound by them on behalf of all members of your party;
2. consents to our use of personal data in accordance with our Privacy Policy and is authorised on behalf of all persons named on the property booking to disclose their personal details to us, including where applicable, special categories of data (such as information on health conditions or disabilities and dietary requirements);
3. is over 18 years of age and where placing an order for services with age restrictions you declare that you and all members of your party are of the appropriate age to purchase the property booking;
4. ensures to check the most up-to-date travel advice from the relevant embassy and/or Foreign Commonwealth Development Office; and
5. accepts financial responsibility for payment of the property booking on behalf of all persons detailed on the property booking.
6. has received the general information which is provided on behalf of property suppliers

1  Booking and Payment

When you submit a booking request via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the Booking Request Form. This only confirms we have received your request and is not a confirmation of the Property booking. We will then issue your Booking Request Form to the supplier to confirm the availability of the Property.

Where the supplier confirms availability of your requested Property, a provisional booking will be made, and the Property will be provisionally held on your behalf for 48 hours. You will be required to pay a non-refundable deposit within this 48 hours in order for your Property booking to be confirmed.

Please note, the full cost of the Property will be payable where the booking is made within 6 weeks of arrival.

The suppliers ordinarily require an initial non-refundable deposit of 25% of the total cost of your chosen Property, in order to secure the booking. Where different deposit terms apply to your chosen Property, we will advise you at the time of booking.

If payment for the Property is not received within the Provisional Booking Period, the supplier will cancel the provisional booking, and the Property dates (or dates for any other Property) will be released. (Please note, the Provisional Booking Period is reduced to 24 hours for arrangement bookings commencing within fourteen days of the Booking Request Form being received).

At the time of the booking, full contact details of the lead traveller (including complete address) and the list of all guests joining your stay at the Property will be required.

Upon receipt of the deposit (or full cost of the Property where booking within 6 weeks of arrival) we arrange for you to enter into contract with the applicable supplier of the Property and will issue a s a Booking Confirmation to you on behalf of the supplier.

Once received, please check all details of the Booking Confirmation carefully and report any incorrect or missing information to us immediately. As we act only as a booking agent, we have no responsibility for any errors in documentation, except where the error has been made by us.

If you have paid a deposit, you must pay the full balance by the balance due date notified to you (this will ordinarily be 6 weeks before your arrival, but we will advise you if the supplier of your chosen Property applies a different balance due date, at the time of booking). If full payment is not received by the balance due date, we will notify the supplier who may cancel your booking and charge the cancellation fees set out in their booking conditions, with such conditions available on request. 

All monies you pay to us for the Property booking will be held on behalf of the supplier and forwarded on to the supplier in accordance with our agreement with the supplier.

Please Note: Payment to confirm a booking is possible by debit/credit card or bank transfer. Card payments are free of charge, except where used to pay the refundable Breakages Deposit, in which case they will incur a 2.5% admin fee to process the refund.

Bank transfers to our UK account do not carry a fee, but you must ensure any applicable bank fees or exchange rate commissions are paid so that we receive the full amount on the Booking Confirmation Invoice.

We shall not store or process debit or credit card details, instead we use a secure online payment gateway, Stripe, to process payments. All payments are made in £ Pounds Sterling unless otherwise indicated. Overseas clients may pay in £ Pounds Sterling by debit card, credit card, or international bank transfer. You agree that any charges incurred by us for receiving payments from overseas will be borne by yourself.

Please note: Please include the booking reference with all payments where possible.

Please Also Note: For reasons of security and privacy, we do not issue the addresses of any Property(ies) until you pay the balance of your chosen Property in full. Upon receipt of the final balance payment, full directions and arrival instructions for the Property shall be provided.

2. PROPERTY Breakages Deposits

A refundable Breakages Deposit may be required by the supplier of your chosen Property to cover costs resulting from the action or inaction of any guest occupying the Property during the agreed booking period, including (but not limited to): the Property being left in an unreasonable state, loss or non-return of keys, excessive or long distance telephone call charges, neglect or damage to the Property, damage or loss of contents and/or, any extra or excessive cleaning or electricity costs required.

Where applicable, the amount of the Breakages Deposit will be advised to you at the time of/ booking and in the Booking Confirmation, together with instructions for payment. If the Breakages Deposit is not paid, the supplier may treat your Property booking as cancelled and charge the cancellation fees set out in their booking conditions, with such conditions available on request.

Once confirmed to do so by the supplier, we will refund the Breakages Deposit to you (on behalf of the supplier), typically within 14 days of your departure from the property. Please note, the supplier may deduct on any costs incurred from the Breakages Deposit, but this will be notified to you at the time.

In the event of damages attributed to you or a member of your party during your stay, we, on behalf of the supplier, shall notify you as quickly as reasonably possible together with any evidence provided by the supplier. The cost of any remedial action shall be deducted from the Breakages Deposit by the supplier and the balance refunded to you. If we are unable to contact you, or if there is extensive damage requiring specialist attention, refund of the balance of the Breakages Deposit cannot be guaranteed within 14 days.

In the event that the cost of rectification for losses or damage caused by you or a member of your party exceeds the Breakages Deposit held, we, on behalf of the supplier, shall notify you of any additional amount owing. You are advised that the supplier reserves the right to pursue recovery of any additional cost over and above the Breakages Deposit and for this reason adequate personal liability insurance is strongly recommended. Should additional costs be incurred we shall provide your contact details to the supplier to facilitate recovery directly.

As we act only as an agent, we will not enter into any negotiation or arbitration between you and the supplier regarding the Breakages Deposit and any such discussions will be held directly between you and the supplier.

3. INFORMATION & ACCURACY

All descriptions and content on our website or otherwise issued by us is done so on behalf of the supplier in question and are intended to present a general idea of the Property provided by the supplier. Not all details of the relevant arrangement can be included on our website. All property facilities are shown subject to availability. Where you require any further details in respect of any particular Property, please contact us.

Please note, changes and errors sometimes occur. Therefore, we reserve the right to correct and amend errors in advertised or confirmed prices of the Supplier Property(ies) at any time. We do advise you to check the price of your chosen Property at the time of booking.

4. Insurance

Many suppliers require you to take out travel insurance as a condition of booking with them. In any event, we strongly advise that you take out a policy of insurance in order cover you and your party and include (but not limited to) the cost of cancellation by you for any reason, last minute cancellations; for any Breakages Deposit enforced by the Supplier against you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and/or money; and other expenses, as well as ensuring you have cover for any activities you have booked. Please note, failure to disclose relevant information will affect your insurance. Please read your policy details on receipt and take them with you during your stay.

If you choose to travel without adequate insurance cover, we nor the supplier will not be liable for any losses no matter how arising, in respect of which insurance cover would otherwise have been available. If you have any questions, these should be raised with your travel insurance provider.

5. Special Requests

If you have any special requests (for example dietary requirements, cots etc.) in relation to the Property, please let us know at the time of booking. We will pass on all such requests to the supplier, but we can’t guarantee that they will be met and we will have no liability to you if they are not.

If you require any additional services during your stay which are not connected to your Property booking, (such as additional cleaning, catering, concierge services, activities, supermarket delivery etc. “Additional Services”), please let us know as far in advance as possible of your arrival date.

Where you require Additional Services, we will refer you to local suppliers who have been carefully selected by ourselves. We will remain acting in an agent capacity when referring you to such suppliers. Bookings of Additional Services will be subject to these Agency Booking Terms and Conditions, as well as any condition the supplier of the Additional Services may have.

Generally, a minimum of 7-14 days prior to the arrival date is required to arrange Additional Services.

6. AMENDMENTS and Cancellation by You 

Amendments:

Any amendment request for any reason must be sent to us in writing, by email, to reservations@theluxuryvillacollection.com, and will take effect on the day we receive it. Proof of posting is not proof of receipt therefore you are advised to telephone us if you have not received a response from us within 48 hours of sending the email. You are responsible for adding our email address (reservations@theluxuryvillacollection.com) to your address book white list, or check your spam.

Once we have received your request, we will pass all amendment requests on to the supplier. Please note name changes to your Property booking may be subject to an administration fee which will be confirmed to you at the time of said request.

Whilst we will try to assist, we, on behalf of the supplier, cannot guarantee that such requests will be met. Amendments can only be accepted in accordance with the booking conditions of the supplier of your Property, with such conditions available on request.

The supplier may charge an applicable amendment fee for such requests (which may be as much as 100% of the cost of your chosen Property and will normally increase closer to the date of arrival, please see further details below). In most cases, amendments cannot be made 6 weeks or less before your arrival date. We will notify you of the exact fee at the time of amendment. 

Please Note:  Our suppliers often treat Property booking amendments requested within 6 weeks as a cancellation and may therefore apply the cancellation terms set out in their booking conditions, with such conditions available on request.

Cancellation:

Any notice of cancellation for any reason must be sent to us in writing, by email to reservations@theluxuryvillacollection.com. and will take effect on the day we receive it. Proof of posting is not proof of receipt therefore you are advised to telephone us if you have not received a response from us within 48 hours of sending the email. You are responsible for adding our email address (reservations@theluxuryvillacollection.com) to your address book white list, or check your spam.

Once we have received your request, we will pass all cancellation notifications on to the supplier. Please ensure that you have received written confirmation of any cancellations.

Cancellations can only be accepted in accordance with the booking conditions of the supplier of your arrangements. The supplier will charge a cancellation fee (which may be as much as 100% of the cost of your chosen arrangements and will normally increase closer to the date of arrival, please see further details below). We will notify you of the supplier’s exact charges at the time of cancellation.

Amendment and Cancellation Charges:

Suppliers usually (but not always) impose the following cancellation charges, which we provide for your information:

• The booking deposit (usually a non-refundable amount of 25% of the total villa booking cost):Where cancellation notice is received after the deposit has been paid and no less than 6 weeks prior to the booking start date, then the full deposit is forfeited.
• 100% of the total villa cost:Where cancellation notice is received less than 6 weeks prior to the booking start date then you shall be liable for the full cost of the booking.
• If the supplier of your chosen arrangements applies different cancellation terms to those listed above, and where you have made a booking for services other than accommodation, we will advise you of these at the time of booking.

7. Changes and Cancellation by the Supplier

We will inform you as soon as reasonably possible if the supplier needs to make a significant change to your confirmed Property or to cancel them. We will also liaise between you and the supplier in relation to any alternative Property(ies) or refund offered by the supplier, but we will have no further liability to you.

8. Restrictions / Specific Terms of the Property

Some of our suppliers may have restrictions or specific terms in place for their Property, and some suppliers may have restrictions in place for the banning of hosting additional guests, particularly where capacity will exceed the maximum permitted capacity, without prior written consent from the supplier.

In such circumstances admittance to the Property may be refused or you may be asked to vacate the Property immediately if this condition is not observed. The supplier may charge a fee for a breach of this term. Please see their conditions for further details, available on request.

Local Spanish regulations do not permit loud music/noise levels in residential properties, so it is not possible to host celebrations or events unless this has been specifically booked and pre-arranged, with any applicable event fee paid.

9. Our Responsibility for your Booking

Your contract is with the supplier and its booking conditions apply (with such conditions available on request­). As agent, we accept no responsibility for the actual provision of the Property. Our responsibilities are limited to making the Property booking in accordance with your instructions. We accept no responsibility for, nor may we be held liable for any information about the Property that we pass on to you in good faith or the actual state of the Property including but not limited to:

1. modifications made by the supplier without our knowledge;
2. breakdown in water supply, gas, electricity or applicances;
3. infestation, or the breakdown of swimming pool filtration or heating/air conditioning systems;
4. any third-party construction work which may take place in the vicinity of your Property at any time.

However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of the commission we earn on your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.

10. Complaints

Because the contract for your Property is between you and the supplier, any queries or concerns should be addressed to them. If you have a problem during your stay, this must be reported to the supplier or their agent immediately, putting us in copy. If you fail to follow this procedure there will be less opportunity for the supplier to investigate and rectify your complaint.

If you wish to complain when you return home, write to the supplier within 14 days and ensure to copy us into any correspondence. You will see their name and contact details in any confirmation documents we send you.

If you wish to complain about any service we have provided to you (i.e. our booking service) then please contact us directly.

11. CHARGEBACKS

Should you raise a chargeback it must be done so against the supplier and any chargeback raised against us will be fully disputed on the basis that we operate as agent only. This means we have right to sue you for fraudulent claims.

When making your booking we enter you into contract with the applicable supplier of the Property you have booked, as specified on your Booking Confirmation. All monies collected from you by us as agent, has been paid immediately and directly to the supplier for your Property booking.

Please ask us if you need any further details of the supplier and/or a copy of their booking conditions to support your claim.

12. Property OWNER

In rare instances it is possible that where you book a property, the owner of the property may have changed prior to your arrival. If this does occur, we (on behalf of the supplier) will notify you of the change, including details of the previous owner and the new owner, and outline any effect (if any) this may have on your property booking, as well as and any options available to you, in line with their booking conditions, with such conditions available on request.

13. Law and Jurisdiction

These Agency Terms and Conditions are governed by English law and the courts of England and Wales have jurisdiction (unless you live in Scotland or Northern Ireland, in which case you can bring proceedings in your local court under Scots or Northern Irish law, as applicable).

14. Property Standards

The Property(ies) which we market, in our role as agent, are subject to a walk-through inspection by our local representatives on an annual basis. Our representatives are not qualified nor warrant to undertake a formal Health and Safety assessment of the property, and it remains the full and sole responsibility of the supplier to ensure that all local safety regulations are complied with and safety equipment maintained in good working order.

Whilst we use reasonable endeavours to ensure that all descriptions of any Property(ies) are made in good faith and are accurate, we do not accept any liability for any misrepresentation, inaccuracies or omissions of any Property.